Orifices in Suits

This is a fascinating story for people who like nice User Interfaces and technology in general: The Untold Story: How the iPhone Blew Up the Wireless Industry.

Then there were the wireless carriers. Jobs knew they dictated what to build and how to build it, and that they treated the hardware as little more than a vehicle to get users onto their networks. Jobs, a notorious control freak himself, wasn't about to let a group of suits — whom he would later call "orifices" — tell him how to design his phone.

The story is rather long but worth reading.