Thursday, January 1, 2009
The authors who have been so kind to contribute their story to the UX Storytellers book are: Aaron Marcus, Abhay Rautela, Andrea Resmini, Andrew Hinton, Andrea Rosenbusch, Cennydd Bowles, Chris Khalil, Daniel Szuc, Clemens Lutsch, Colleen Jones, Dave Malouf, David St. John, David Travis, Deborah J. Mayhew, Eirik Hafver Rønjum, Gennady Osipenko, Harri Kiljander, Henning Brau, James Kalbach, James Kelway, Jan Jursa, Jason Hobbs, Jay Eskenazi, Jiri Mzourek, Ken Beatson, Lennart Nacke, Marianne Sweeny, Mark Hurst, Martin Belam, Matthieu Mingasson, Olga Revilla, Patrick Kennedy, Paul Kahn, Rob Goris, Robert Skrobe, Sameer Chavan, Simon Griffin, Sudhindra Venkatesha, Sylvie Daumal, Thom Haller, Thomas Memmel, Timothy Keirnan, Umyot Boonmarlart.
Mr. Marcus is the founder and President of Aaron Marcus and Associates, Inc. (AM+A). A graduate in physics from Princeton University and in graphic design from Yale University, in 1967 he became the world’s first graphic designer to be involved full time in computer graphics. In the 1970s he programmed a prototype desktop publishing page layout application for the Picturephone (tm) at AT&T Bell Labs, became the first designer to program virtual reality art-spaces while a faculty member at Princeton University, and directed an international team of visual communicators as a Research Fellow at the East-West Center in Honolulu. In the early 1980s he was a Staff Scientist at Lawrence Berkeley Laboratory in Berkeley, founded AM+A, and began research as a Co-Principal Investigator of a project funded by the US Department of Defense’s Advanced Research Projects Agency (DARPA).
He is the Editor-in-Chief Emeritus of User Experience (UX), an Editor of Information Design Journal, and was a regular columnist of Interactions for five years. He is also on the Editorial Boards of Visible Language, Universal Access Journal, and the International Journal of Human-Computer Interaction.
Mr. Marcus has written over 250 articles and written or co-written six books. He has published, lectured, tutored, and consulted internationally for more than 40 years and has been an invited keynote speaker at conferences internationally.
Abhay Rautela is a usability engineer based in New Delhi where he works with a leading internet products company as Senior Human Factors Engineer and looks after usability evaluation and user research across projects. In the past, he has worked in information architecture, interaction design, web accessibility and visual design for various Fortune 500 companies.
Abhay is a member of the executive of the International Federation for Information Processing Special Interest Group 13.1 on Interaction Design & International Development. He is also a member of the ACM SIGCHI and has been a student member of the UPA in the past.
Passionate about Human-Computer Interaction, Abhay writes on usability engineering at Cone Trees1. He is also the curator of The UX Bookmark2 and UX Quotes3. As a community evangelist, he heads the New Delhi UX Book Club4 and the SlideShare Web Accessibility5 group.
Abhay is also a passionate electronic musician and has recently released tracks on various record labels under the name, Sound Forest6.
Andrea Resmini is an information architect with FatDUX, a leading UX firm based in Copenhagen, Denmark, and UX practitioner, researcher and scholar at IDA, University of Borås, Sweden.
A long time IT professional, he holds a MA in Architecture and Industrial Design and a PhD in Legal Informatics and he has been practising information architecture since 1999.
Andrea currently serves as president of the Information Architecture Institute, chairs the Italian IA Summit, and is an associate editor for the Journal of Information Architecture.
Andrew Hinton is Principal User Experience Architect at Macquarium, a UX consulting firm headquartered in Atlanta, GA.
An internationally recognized speaker and writer on IA and UX, Andrew has been designing information systems in one way or another since 1991 for Fortune 500s, small businesses and non-profits alike. He helped start the Information Architecture Institute in 2002, and currently serves on its Board of Directors. Andrew is a big believer in the practice of information architecture, which (to to his mind) concerns the design of contexts and their connections in digital space. Andrew lives in Charlotte, North Carolina, blogs at inkblurt.com, and tweets via @inkblurt.
Andrea Rosenbusch is a partner in Zeix AG, Agency for User-Centered Design in Zurich, Switzerland. She specializes in the information architecture of complex websites and applications, particularly in the fields of e-government and transportation. Before joining Zeix, she studied history, economics and linguistics at the University of Zurich and worked in the field of access to digital data at the Swiss Federal Archives for several years. Out of the office, she is usually on the move—physically or in the virtual realms of the web or fiction.
Cennydd Bowles leapt into the world of user experience eight years ago and hasn’t shut up about it since. He now works for Clearleft in Brighton, England and moonlights as a UX blogger, mentor and community evangelist.
Cennydd is a regular public speaker (SXSW, IA Summit), a widely published writer (A List Apart, Johnny Holland, .net magazine) and co-author of the book Undercover User Experience.
Chris Khalil is Director of User Experience at News Digital Media (NDM) where he leads one of Australia’s best and most respected UX teams.
He has over 13 years experience in the field and in his time has turned his hand to the design of such things as: thermonuclear power plant control panels, immersive augmented reality environments, seismic simulators, intelligent agent interactions, workspaces, SaaS products, traditional websites and virtual worlds such as Second Life.
As well as his design work he has carried out HCI research at leading research faculties such as Loughborough University (UK), University College London (UK) and XeroxParc Europe, Cambridge (UK).
He has a PhD in Human Computer Interaction, a Research Masters in Telecommunications and degree in Electronic Systems Design.
You can read more of his thoughts on User Experience on his blog.
Daniel Szuc is Principal Usability Consultant at Apogee, a usability consulting services company based in Hong Kong — www.apogeehk.com.
Daniel has over 10 years experience in User Experience and previously worked on a usability team for Telstra Australia and has lectured about usability and user experience in Hong Kong, China, Singapore, Malaysia, Australia, the USA, New Zealand and Japan. He co-wrote a Usability Kit with Gerry Gaffney which is an implementation guide providing best practices and guidelines for usability teams.
Daniel is the Vice President of the Usability Professionals Association (2010) and holds a BS in Information Management from Melbourne University in Australia.
Clemens Lutsch is a User Experience Evangelist at Microsoft, Germany. He has a record of more than 16 Years in projects in the field of User Experience, human-centred design, Usability, UI design, requirement management and strategy. His expertise covers different industries and markets, as operative provider of designs and solutions and also as consultant and trainer that conveys the benefit of Usability and User Experience as part of development of interactive systems.
He represents Microsoft in national and international standardization work on UX and Software-Ergonomics.
Clemens Lutsch is board member of the German Usability Professionals Association.
Colleen is the principal of Content Science, a boutique interactive consultancy in Atlanta, GA. As a pioneer of user experience and content strategy for 13 years, she has guided or supported strategic initiatives for InterContinental Hotels Group, Philips, Cingular Wireless (now AT&T), and Centers for Disease Control and Prevention.
Colleen loves helping clients get results online by studying how content influences people’s decisions. Colleen is turning all that study into a book called CLOUT: The Art and Science of Influential Web Content. Look for it from New Riders in December 2010.
Find Colleen online here:
Dave Malouf is currently a Professor of Interaction Design in the Industrial Design Department of the Savannah College of Art & Design (SCAD). Before taking this position, Dave was a Sr. Interaction Designer for Motorola Enterprise Mobility where he designed software, webware, and hardware interactions and interfaces. Motorola was the last in a 15 year journey of practicing interaction design, information architecture, UI design, project management and other roles and positions working almost exclusively with thin client technologies.
Dave is also one of the primary founders and the first Vice President of the Interaction Design Association (IxDA). Dave’s passion for evangelizing and teaching interaction design came to a climax in 2008, when he co-chaired the first Interactions conference, Interaction 08 | Savannah.
David St. John
David St. John is a Lead User Experience Designer at a wireless company in the Seattle area. He is a user advocate with experience in content management, content strategy, information architecture, and user interface design.
David lives in the greater Seattle area and is currently focused on rapid user-centered design methods, enterprise social applications, and the enterprise mobile web experience.
David Travis is the Managing Director of Userfocus (www.userfocus.co.uk), an independent consultancy specialising in usability training and usability consultancy. David holds a BSc (Hons) degree and a PhD in Psychology. David’s professional affiliations include membership of the British Psychological Society, the Experimental Psychology Society and the Usability Professionals Association. He is a Chartered Psychologist and has worked in the areas of psychology and user interface design for over 20 years. He has published over 30 scientific papers, including three books, and led seminars and tutorials at international symposia. His most recent book, E-commerce Usability, was published in 2003.
David specialises in the design and evaluation of hardware and software systems aimed at non-technical users and he has logged over four hundred hours in usability labs. You can connect with David on Twitter by following @userfocus.
Eirik Hafver Rønjum
Eirik Hafver Rønjum works as a senior usability specialist for NetLife Research in Oslo, Norway—one of the market leaders in the field of user interaction and usability.
Eirik has a degree in information science and literature. Working as a journalist and writer for over 10 years has given him a passion for web content.
As a former information officer and web editor, Eirik is able to see the challenges from his client’s point of view. He has helped various organizations manage their content. In short, he knows what works and what doesn’t. The only way to make quality web content is to adopt a task-centric approach.
Eirik also has lots of experience with concept development, interaction design and information architecture. He has managed several major web projects.
Deborah J. Mayhew
Dr. Deborah J. Mayhew, internationally recognized consultant, author, speaker and teacher in software and web usability engineering since 1981.
Dr. Mayhew is known as an early pioneer in software and usability engineering and user interface design. Beyond her native USA and Canada, Dr. Mayhew has been invited to consult, teach or speak in countries in Europe, Asia, the Middle East, South America, and Africa.
Deborah Mayhew’s highly regarded books have been sold in many different countries.
Gennady Osipenko is the Creative Director of an ad agency based in Kiev.
Genn holds a Master in Computer Sciences. He has been Working in ad and design for more than ten years—being not only a designer, but also someone who explores how all the things work. As a UX consultant he has been involved with designing and launching some of the biggest Ukrainian news portals and informational sites.
Genn has won several awards. He can be found online at http://genn.org.
Harri Kiljander is a user experience design leader and design strategist with 20 years’ experience in the software and mobile communications industry. He is currently leading UX design and brand development at F-Secure Corporation, creating computer and internet security products and services to protect the irreplaceable.
Before joining F-Secure, Harri worked at Nokia in various UX leadership positions, most recently heading the UX design work of the Maemo unit, designing appealing and usable mobile computers powered by Nokia’s Linux-based Maemo operating system, now called MeeGo. Prior to that, he was responsible for Nokia’s corporate UX strategy development, and worked in various UX design management and research positions in Nokia’s Internet service, research and development, and brand management teams in Finland and the USA.
Harri holds a Ph.D. in Interactive Digital Media from Helsinki University of Technology. He also holds a number of patents in the area of mobile HCI and is a co-editor of the book Mobile Usability: How Nokia Changed the Face of the Mobile Phone.
His other interests include architecture, photography, sailing, and raising two creative children.
Henning Brau received his masters degree in engineering psychology at the Technical University of Berlin. For several years he worked as a freelancer in market research and usability consulting. In 2007 he became the program manager for “User-centered Technologies” at a German automotive OEM. Since 2003 he is member of the German UPA, joined its board in 2007 and was elected president in 2008. He co-authored a widely recognized German-language book on usability evaluation methods. Henning is also active member of the national standardization organizations (DIN) working group “User Interfaces” (e.g. DIN EN ISO 9241).
Born in Prague, Jan Jursa has grown up in Germany and lives now in Berlin. He works as an Information Architect for T-Systems Multimedia Solutions, one of the leading companies for web-based solutions in Germany.
Jan is a co-organizer of the German IA Conference (http://iakonferenz.org) and Country Ambassador for the EuroIA Summit (http://www.euroia.org). He is also the co-organizer of the Berlin IA Cocktail Hour and the first European IA BarCamp called InfoCamp Berlin 2008.
James Kalbach is a User Experience Consultant with LexisNexis, a leading provider of legal and news information, where he develops interfaces for web-based search applications. James previously served as head of information architecture with Razorfish, Germany. He holds a degree in library and information science from Rutgers University, as well as a Master’s degree in music theory and composition.
For the past five years, James has been on the organizing committee for the European Information Architecture conferences. Previously, he served on the advisory board of the Information Architecture Institute in 2005 and 2007.
He is the author of Designing Web Navigation (O’Reilly, 2007).
James Kelway is UX Director at Hello Group in Copenhagen Denmark. Previously he worked for Reed Business Information, a part of Reed Elsevier, for over 8 years, in a variety of roles. While working as a digital art director, he studied for a Masters degree in Design Practice, specializing in UCD techniques.
After qualifying, he became an information architect and was responsible for the formulation of the business’s information architecture strategy, its implementation among several teams, and the redesign of several major industry websites.
On his blog, User Pathways, James records his findings, as well as developments in information architecture, interaction design, and user experience.
Jason Hobbs runs jh-01 / Human Experience Design, a design consultancy in Johannesburg, South Africa. Over the past 13 years his work in user experience design has spanned commercial, non-profit, arts and culture and civic projects. He frequently presents at international conferences, is a published author on UX design, mentors, lectures and actively works to grow the local community of practice in South Africa through the SA UX Forum.
Jason is an Affiliated Researcher at the University of Johannesburg’s Research Centre Visual Identities in Art and Design.
Jay Eskenazi is a Usability Expert and Website Psychologist and Partner at Customer Experience Labs, LLC—an Innovative Customer Experience Research firm specializing in helping companies improve their revenue via usability testing, eye tracking and hybrid research.
Jay’s research career spans 20 years, and he has worked in user experience research since 1999. For nearly a decade prior to co-founding Customer Experience Labs, he served as an internal usability consultant and expert, helping to drive product improvements via user experience research—first at at Microsoft on their top e-commerce channels and then at Expedia, Inc. where he created and then served as Director of User Experience Research for more than seven years.
Jay earned his B.A. in Psychology from University of California at Santa Cruz, an M.A. in Communication from University of California at Santa Barbara, and an M.A. in Psychology and a Ph.D. in Clinical Psychology from Alliant International University in San Diego.
Jay Eskenazi lives in Seattle, Washington.
Jiri Mzourek works at Sun Microsystems as the Senior Manager of User Experience. He is responsible for an international team focused mainly on developer products. He built the local Sun user experience team from scratch.
He evangelizes UX in the Czech Republic: Jiri initiated and managed the creation of the first local usability lab and he coordinates the cooperation between Czech Technical University in Prague and Sun Microsystems to produce the local World Usability Day conference. He is also in charge of a local ACM SIGCHI chapter.
Ken Beatson is Senior User Experience Designer at LeftClick, a digital agency in Christchurch, New Zealand. His path to agency UX has been via 8 years in university roles including web technical, project management and business analysis across Australia and New Zealand. In 2008, he was looking for a change and took the plunge moving to London with his fiancee in the middle of the credit crunch. He worked for a small internet startup and founded London IA, London’s largest network of 1000+ user experience professionals.
Ken is a Kiwi by birth and his travel experiences have taught him to make the most of the beautiful country he lives in—he enjoys hiking, roadtrips, ultimate frisbee and cooking outdoors. His other professional interests include data visualisation, content strategy, business strategy and professional online communities.
Dr. Lennart Nacke received one of Europe’s first Ph.D. degrees in Digital Game Development from Blekinge Institute of Technology, Sweden. He is currently working on affective computing and applying game design methods to create entertaining interfaces as a postdoctoral research fellow in the Human-Computer Interaction Lab of the University of Saskatchewan, Canada. He frequently chairs and organizes workshops and panels with academics and industry experts on topics such as applying game design to user interfaces, affective computing, measurement of fun, joyful interaction design, game usability and UX at venues like CHI, DiGRA, Future Play, and GDC Canada.
As much as an avid gamer, he is a passionate researcher and consultant, whose scientific interests are affective player testing and physiological interaction for example with EEG (i.e., brainwaves) and EMG (i.e., facial muscle contractions) or eye tracking as well as gameplay experience in player-game interaction, technology-driven innovation, and interaction design in digital entertainment technologies.
Marianne Sweeny is a recognized expert in the information design field and a member of Ambient Insight’s Advisory Board. Formerly with Microsoft Corporation from 1999 to 2006, Marianne pioneered development and implementation of numerous search optimization and information architecture improvements on www.microsoft.com, one of the largest and most complex Web sites in the world. In 2002, her work was recognized with the Divisional Vision Award.
An accomplished presenter and leader, Marianne has shared her knowledge of information systems at the American Society of Information Science and Technology, Puget Sound SIGCHI, and numerous seminars. She is also an active member of Information Architecture Institute, Content Management Professionals, and Women in Digital Journalism. During her employment at Microsoft, Marianne started Microsoft Information Architects, a cross-discipline, global community of practice with over 300 members.
In L.A., from 1980 to 1993, Marianne acquired and developed content for feature film and television projects for Paramount Pictures, Warner Brothers, Universal Pictures, and Walt Disney Productions. She created script analysis and production suitability reports, and supervised a studio story department with a staff of 14. In 1979, Marianne was a Producing Fellow at the American Film Institute.
Marianne Sweeny lives in the Greater Seattle Area.
Mark Hurst is an entrepreneur and writer concerned with the idea of “good experience”—in particular, what enables or detracts from meaningful experiences of creativity, technology, community, and life.
Every spring in New York he runs the Gel conference, spotlighting heroes and innovators of good experience in a variety of fields.
Mark also writes Good Experience as a blog and email newsletter for tens of thousands of readers.
In 1997 Hurst founded Creative Good, a firm devoted to helping business create better experiences for their customers and employees. He runs it with business partner Phil Terry.
His 2007 book Bit Literacy proposed a basic set of skills to overcome information overload. Douglas Rushkoff wrote, “Mark Hurst is the smartest person thinking about ways technology can make our lives easier rather than harder.”
Mark began his Internet career as a graduate researcher at the MIT Media Lab, then worked with Seth Godin at Yoyodyne. He holds bachelor’s and master’s degrees in computer science from MIT and lives in New York City with his wife and son.
Martin Belam is an Information Architect and writer based in London, with a decade of experience working and consulting on products and services for global brands and institutions like Sony, Vodafone, the Science Museum and the BBC.
Since February 2009 he has been Information Architect in the Guardian’s web development team, working on the guardian.co.uk website.
Besides his role at The Guardian, Martin Belam acts as one of the contributing editors for FUMSI, commissioning articles and writing editorial for the ‘Share’ practice area in the magazine aimed at information professionals. He blogs about information architecture, journalism and digital media at www.currybet.net
Matthieu Mingasson is Head of User Experience Design at Ogilvy Interactive in Paris and speaker at the school “Gobelins, Ecole de l’Image”. In the late eighties, he started his career as a graphic designer for Rolling Stone Magazine in Paris and for other mainstream information magazines (Le Nouvel Observateur, Challenges), as he was building his interest and skills for content organization and information design. In the Nineties, he worked as an Art Director at Textuel (/TBWA), designing corporate magazines. In the mid-nineties, he moved from print design to the new practice of Web Design, developing his passion for technical aspects of internet projects.
In the late nineties, he was in charge for several web information architecture project in Europe (France, Greece, Luxembourg, the Netherlands and the UK).
He joined, Ogilvy One in 2007 to create a team dedicated to Information Architecture. He’s presently managing the User Experience Design departement at Ogilvy Interactive in Paris.
Olga Revilla holds a Degree in Journalism and a Master in Multimedia and Internet. Besides, she is a Graduate in Ergonomics and now she‘s researching on her PhD in Multimedia Engineering.
Meanwhile she manages the UX department of an Engineering Company and has her own business ‘Itákora’ where Olga thinks, designs, tests and audits interfaces.
In her spare time Olga plays basketball, draws and takes long walks with her dog.
Patrick Kennedy is a user research specialist, focussed on understanding audiences and their needs in order to inform strategy and the design of online experiences. In his role as Design Research Lead at News Digital Media, in Sydney Australia, he manages the research activities that help improve create and evolve some of Australia’s biggest websites.
Patrick has over ten years experience in web design, information architecture and user experience design, and has worked with many different types of organisations in a variety of industries, both in Australia and the UK, assisting them with enhancing their websites and other information systems.
Patrick appears regularly at industry conferences, including Oz-IA, OZCHI and UX Australia, and has published many articles on user research and related topics.
Paul Kahn is a leading international consultant, speaker and author on information architecture and visualization. His activities in the United States included director of the Institute for Research in Information and Scholarship (IRIS) at Brown University, co-founder and president of Dynamic Diagrams and adjunct professor at the Rhode Island School of Design. He is managing director of Kahn+Associates in Paris, France and teaches in several Mastère Multimédia programs in France and Finland. Since 2005 he has been editor of the annual NEW Magazine, International Visual and Verbal Communication (www.new-mag.com).
Paul Kahn is co-author (with Krzysztof Lenk) of the book Mapping Websites (Rotovision).
Rob Goris is User Experience Architect at Openbravo (Barcelona, Spain) dedicated to designing a world class open source business application that will improve the quality of life of thousands of users and possibly will also stop global heating. When he is not doing this, he spends his time mostly windsurfing, snowboarding, hiking and playing beach volley ball.
Robert Skrobe resides in Las Colinas, a nice little suburb of Dallas with lots of trees and walking trails. Beyond enjoying the outdoors, he’s consulting clients on user experience strategy, usability and best practices.
Robert is currently the Director of Professional Development for the Usability Professionals Association (UPA).
Sameer Chavan currently works at LG R&D Labs at Seocho-gu, Seoul, South Korea as Chief Interaction Designer and Researcher in Mobile domain. Prior to this role, Sameer was running his own User Experience Design consultancy from Pune, India by the name “LillyChilli”. Previously he worked at Info Edge India as Vice President User experience and at Oracle as Manager User Experience. At both companies he set up User Experience teams and Usability labs.
Sameer is a founding member and president of UPA Hyderabad. He has worked as User Researcher, Design Manager, Usability Evangelist and Product Designer with over 13 years of Industry experience working on Mobile, Enterprise Web Applications, Internet Portals and consumer Websites. He has two pending US patents in UI.
Simon Griffin is co-founder and Director of User Experience Design at Etre Ltd—a London-based digital communications agency that specialises in results-driven user experience strategy and design.
Simon studied at Liverpool Art School, The Lansdown Centre for Electronic Arts at Middlesex University, and London’s prestigious Royal College of Art, obtaining a first class BA College graduate degree in Graphic Arts and an MA in Design for Interactive Media. In 1999, he won The Guardian newspaper’s Student Publication Designer of the Year award and was runner-up in The Independent’s Best Student Designer competition. Since then, he has helped deliver award-winning websites and applications for Hershey’s, MCI, HP Shopping, and Vodafone; and worked with many other global brands, including HSBC, Deutsche Bank, Bear Stearns, Deloitte, Rolex, American Express, Eurostar and MSN. In addition to assisting clients, Simon writes Etre’s monthly newsletter (www.etre.com/subscribe) and is a major contributor to the company’s blog, Reaction (www.etre.com/blog).
A massive soccer fan, Simon co-wrote and sings the theme tune that is played whenever the world’s oldest professional football club—Notts County FC—takes to the field. As you might have guessed, Simon is an ardent supporter of the mighty Magpies!
Sudhindra Venkatesha Murthy
Sudhindra V. Murthy is Associate Creative Director at Sapient and heads the User Experience Practice at Sapient India. Passionate about aesthetics and usability (“a washed car runs smoother”—Don Norman), his interests include exploring and developing interfaces that shape behavior and habits and those that create a positive affect. For over 12 years he has been working on various aspects of the User Interface and Interaction Design practices. He currently is involved in developing techniques and standards for Persuasive Design.
Passionate about aesthetics and usability, his interests include exploring and developing interfaces that shape behavior and habits and that enhance the quality of everyday life.
Sudhindra has over eight years of experience in the field of UI design and interaction design. His roles involved leading and guiding development teams in creating UIs affardable to users and overlaps visual design, human factors design, information architecture, usability, expert reviews and development of standards.
He is also the IxDA Regional Cordinator for the Asia region.
Sylvie Daumal is an Information Architect at Duke Razorfish in Paris.
She is involved in European-scaled digital projects, takes care of the overall user experience according to a holistic approach and deals with content strategy, user journeys and interactions as well as business issues.
Sylvie also gives UCD courses at CELSA, a graduate School within the University of Paris Sorbonne and at Sciences Po Paris University.
Thom Haller, teacher, speaker, writer, and user advocate—teaches principles of performance-based information architecture and usability. Since 1998, Thom has taught classes on architecting usable Web and Intranet sites. As a teacher, Thom enables students to structure information so people can find it, use it, and appreciate the experience. A noted speaker and facilitator, Thom is funny, passionate, and inclusive. He creates change in organizations, infusing his optimism and showing how we can make the complex clear.
For ten years (1998-2008), Thom led the information architecture consultancy, Info.Design, Inc. He also served as Executive Director for the Center for Plain Language.
Dr. Thomas Memmel was a research assistant at the University of Constance at the chair for human-computer interaction. He holds a BSc (2002) and MSc (2005) in Computer Science. He was involved in a DaimlerChrysler AG funded PhD program and has previously taken part in other national and international HCI related projects with a special focus on automotive information systems engineering. In 2009, Thomas Memmel started working for Zuehlke Engineering in Switzerland as Usability Engineering Consultant and Requirements Engineering Trainer. Since summer 2010, he manages a business unit specialized in client technology and user-centered software development.
Timothy Keirnan (Michigan, USA) is a user experience practitioner by day and producer of Design Critique: Products for People podcast by night. He holds an undergraduate degree in audio engineering and a graduate degree in Technical & Scientific Communication.
By day, he works as the User Experience Analyst in a large corporation’s IT department. By night, he produces and cohosts one of the first podcasts devoted to User Experience and its related disciplines. Design Critique started in summer 2005 and continues to encourage usable designs in products of all kinds for a better customer experience. You can find Design Critique at:
Umyot Boonmarlart (aka—Umy) is an interactive designer and New Media Artist. He focuses on combining various media from prints, video, radio to interactive media to achieve marketing purposes based on wide range of experiences in marketing and media.
Umy’s interactive work not only has the quality of newness but also embed Eastern philosophy to make them meaningful.
Umy’s currently a Designer at one of the top global innovation firms, frog design Inc.